Questions about "Enterprise" support

Sunday 19 October 2003 11:54:20 pm

I have some questions regarding your "Enterprise" support plan.

I need to develop a product catalog, but I'm a ezpublish newbie (sorta).

Say, if I break down my product catalog plan into several pieces and ask you for assistance, what kind of answer will I get?

Will I get a general answer or specific step-by-step tutorial?

I need the following 'features':

- Data migration (I need the general idea how ezpublish stores data)
- Product spec comparison
http://reviews.cnet.com/4504-6490_7-0.html?tag=pageNav&orderby=&qt=&x=40&y=6&id=30468951&id=21140331&id=30522642&id=30474132
- Product listings
http://reviews.cnet.com/4502-3174_7-0.html?tag=dir-17l&orderby=&qt=&1000036id=&500152id=&500140id=5260395&500603id=&500146id=&100021id=

Basically, I wish to know what kind of support I will get from the "Enterprise" plan?

Thanks!

Monday 20 October 2003 3:03:28 am

Oh okay.

So the "Enterprise" support plan is pretty flexible.

"If you for instance want us to develop a new feature especially for you, we can also do that, with for example a time estimate within the support contract."

Are you saying I can ask you guys to develop features (say, the product comparison) out of my "support time?"

Monday 20 October 2003 12:42:18 pm

Cool. Another question, I read up the support policy and it states any questions (even terribly simple ones) would use one time slot (15 minutes). Is that right?

Thanks.