Forums / Install & configuration / failed installation, help please!

failed installation, help please!

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Sunday 13 December 2009 12:01:41 pm

I want to try Ez but i cant get it installed, googling for the answer doesnt help, just more people with the same issue. Can someone please point me in the right direction

The setup wizard was not able to complete the creation of your selected sites.

The following errors were detected:

EZSW-004Failed inserting data to mysql
Table 'ezapprove_items' already exists
EZSW-040Failed to initialize site package 'ezwebin_site_clean'

If you think you have fixed the errors you can try then click the "Retry" button.

ive tried rebuilding the database, ive dropped the tables, delever the files from /var/*whichever* but its just not working for me.

Nicolas Pastorino

Monday 14 December 2009 4:17:27 am

Hi Mathew,

Are you using the all-in-one package (aka "Stack installer", 2 tabs in front of the "Evaluation" label there:http://ez.no/download#evaluation2 ) or you already have a *AMP stack running on which you are installing eZ Publish ?

The errors you get let me think that the database you are choosing already contains eZ Publish tables, among them 'ezapprove_items'.

Do you get PHP timeouts ?

Let us know,

--
Nicolas Pastorino
Director Community - eZ
Member of the Community Project Board

eZ Publish Community on twitter: http://twitter.com/ezcommunity

t : http://twitter.com/jeanvoye
G+ : http://plus.tl/jeanvoye

mathew moule

Monday 14 December 2009 11:16:12 am

hello

thanks for the reply, i used the 4.2 full installation. I dropped the tables and reinstalled but just get a blank page with no debug output, or if i use plain install i get a looping installation. I dont think im getting PHP timeouts, i asked my host to increase the time on php which he did. I run a VPS so i have quite a lot of tinkering ability...

Robin Muilwijk

Monday 14 December 2009 12:24:50 pm

Hi Mathew,

Did you download eZ from the following link? http://ez.no/download#production1

If so, and you get a blank screen after installing and viewing the site, check on the eZ requirements:
http://ez.no/doc/ez_publish/technical_manual/4_x/installation/normal_installation/requirements_for_doing_a_normal_installation

You can do a quick check on the php_memory_limit for your VPS. eZ requires this to be 64Mb.

If that's not the cause, it's back to Nicolas his advise :)

Regards Robin

Board member, eZ Publish Community Project Board - Member of the share.ez.no team - Key values: Openness and Innovation.

LinkedIn: http://nl.linkedin.com/in/robinmuilwijk // Twitter: http://twitter.com/i_robin // Skype: robin.muilwijk

mathew moule

Monday 14 December 2009 1:59:38 pm

i downloaded:

ezpublish-4.2.0-full-with_ezc-gpl, i think the ZIP file

the memory is definately ok, i get this at finetuning:

These shell commands will give proper permission to the web server.

cd /var/www/vhosts/*myhosts*/httpdocs
chmod -R ug+rwx design extension settings settings/override settings/siteaccess settings/siteaccess/admin
chown -R apache:apache design extension settings settings/override settings/siteaccess settings/siteaccess/admin

Alternative shell commands

If you don't have permissions to change the ownership you can try these commands.

cd /var/www/vhosts/*myhosts/httpdocs
chmod -R a+rwx design extension settings settings/override settings/siteaccess settings/siteaccess/admin

Ignore this test

2. AcceptPathInfo disabled or running in CGI mode

You need to enable AcceptPathInfo in your Apache config file, if you're using apache 2.x. If you're running apache 1.3, eZ Publish will not run in CGI mode.

Check the Apache documentation, or enter the following into your httpd.conf file.

AcceptPathInfo On

Remember to restart your web server afterwards.

Ignore this test

would those cause me the issues im having?

Doug Brethower

Monday 14 December 2009 6:48:41 pm

I can speak with authority on the permissions, you MUST allow your webserver permissions as outlined. Until you do that, it will not work. Your web server must be able to read and write, otherwise the system cannot update the file structure.

These are very well designed, very helpful error messages, heed them.

Doug Brethower
Apple Certified Technical Consultant, Southwest, MO USA
http://share.ez.no/directory/companies/lakedata.net

mathew moule

Monday 14 December 2009 11:58:34 pm

thanks for the advice, ive asked my webhost to make the changes, as i cant find any of the files on the VPS. If those errors are so important, shouldnt they be flagged as required to do like the memory error is, rather than just tick box for ignore? Ive installed a lot of bits and pieces and never had this as an issue before with any of them.

mathew moule

Tuesday 15 December 2009 12:27:10 am

Ive gone through the installation again after changing all permissions and its installed well. Can i suggest that a similar system as employed by Joomla for installation is used? this would give a simple list of file permissions that need changing, and allow stupid people like me to install much faster? :)

Im going to dive in to this software now and see what it can do, thanks to everyone for all the help.

Doug Brethower

Tuesday 15 December 2009 7:39:24 am

The simple and eZ way to set the permissions. Hopefully this is the missing piece of the puzzle for those following this thread in future. It can scarcely be made any easier if your hosting allows ssh. That may be THE BIG IF.

Copy exactly the the suggested commands into your system clipboard.
ssh into your server
Paste the copied command strings into the ssh terminal window note.. Hand type the commands if your terminal app does not support paste from system clipboard.
Tap the enter key to run the last command
exit ssh

More detailed instructions for a Plesk VPS hosting environment..http://webportalmaster.com/index.php/eng/MT-DV/HowTo/Install-eZ-Publish-on-MT-DV-server Particularly read the last couple of paragraphs if you want to edit files from the Plesk GUI post-installation and find that you cannot.

Cheers!

Doug Brethower
Apple Certified Technical Consultant, Southwest, MO USA
http://share.ez.no/directory/companies/lakedata.net

Nicolas Pastorino

Monday 25 January 2010 10:19:05 am

Hi everyone,

Thanks Doug for the thorough answers. Mathew, are you now up and running with eZ Publish ?

Cheers,

mathew moule

Monday 25 January 2010 11:30:08 am

hello

sadly not, i got the software installed, but then came across another continuous error, however im willing to give it a go and see if it can be set up to do what I really would like! I have a VPS so i can set up a bit of space on an unused domain..

Robin Muilwijk

Monday 25 January 2010 12:05:08 pm

Hi Mathew,

Can you post the "continuous error" you get after the installation?

Regards Robin

mathew moule

Monday 25 January 2010 1:21:31 pm

i will set up a test server and reinstall, Id really like to use the software as it looks really good, i just ran out of patience at the time

Robin Muilwijk

Tuesday 26 January 2010 11:08:49 am

Ok let us know when you installed eZ again so you can report the errors here.

-- Robin

mathew moule

Wednesday 27 January 2010 7:14:00 am

amazingly, its all installed and running nicely. I just need to work out how to do what i want now, its a complex site that i have in mind, so i may be barking up the wrong tree a little with what i want to do!

Robin Muilwijk

Wednesday 27 January 2010 11:52:07 am

Hi Mathew,

Glad to see it is working for you now. If you have further question, please do post them and I'm sure experienced users of eZ can/will help you.

-- Robin

mathew moule

Wednesday 27 January 2010 12:31:15 pm

thank, i will do that. Flood of silly questions coming soon!