Notification emails are not being sent

Thursday 01 June 2006 2:35:44 pm

I have installed ezp 3.7.5 and set up the cronjob. I have also successfully added subtrenotification to several users.

I have a log file for my cronjob. The following can be found i this log file:

Running cronjobs/notification.php
Starting notification event processing
Done

But none of the users recieve any emails. Have anyone had a similar problem?

Other emails, like user registration emails, are sent without any trouble. It's just the notifications that don't work.

Friday 09 June 2006 6:35:02 am

Hi guys

Do you get any messages in the debug output?

independent eZ Publish developer and service provider | http://blog.coomanskristof.be | http://ezpedia.org

Monday 12 June 2006 1:31:36 am

The following is from the debug output of $php runcronjobs.php -d

Timing: ()
Script cronjobs/notification.php starting

Timing: ()
Script cronjobs/notification.php done

As you can see there is no errormessage regarding the notifications.

This is the second site I have this problem on. On the first one it was fixed by the Webdeal and eZ Publish sopport crews. This time however, I am not willing to pay for a solution.

My site is running on a standard LAMP stack with a pretty clean eZ Publish installation so notifications should work. There are lots of threads about this kind of problem on the forum but none of them have any clear answers.

Monday 12 June 2006 3:49:54 am

Have you checked the log messages of the mail server?

independent eZ Publish developer and service provider | http://blog.coomanskristof.be | http://ezpedia.org

Tuesday 13 June 2006 4:25:53 am

I don't understand why the postfix change would have anything to do with it. My postfix was delivering like a champ until the upgrade from 3.6 to 3.7

Andy

Friday 22 September 2006 1:47:02 am

Hi Benjamin

I would try to trace back the problem starting with the file kernel\classes\notification\ezmailnotificationtransport.php to see whether EZ tries to send notification emails at all. There is a function send where I would redirect the mail to a file to see what is actually sent (if anything at all).

If no emails are created at all, check the file kernel\classes\notification\handler\ezsubtree\ezsubtreehandler.php. It is a bit harder there to see what is happening but a few wellplaced debugging messages should bring you further.

if you find anything interesting please post again, sooner or later we will hopefully find out what is going wrong.

Good luck with debugging...

Claudia