Getting Help

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Author	Message
Paul McCann	Saturday 06 September 2003 8:00:07 am I have had a question in the installation forum for well over a week and the only reply I have had was just asking questions on something that i had already covered. I answered to make my points clearer and I still havent had a reply. How do you get help for this product? I dont want to sign up for support just so i can test a product, I might not want to use it after i have eventually got it installed. The problem i am having seems like a major problem but no one seems interested. Is there another forum somewhere where i might find help as the community here seems very quiet which is a real shame, compared to other open source software like OS commerce for example!!
Jan Borsodi	Monday 08 September 2003 12:16:04 am The community will answer if they can, however in some cases the problem is either hard to reproduce or figure out. However the eZ crew should answer forum messages as soon as possible, when this doesn't happen it is often a result of too little time on our hands. We make efforts to make sure this doesn't happen but sometimes it slips. For all who haven't gotten a respone we apologize. -- Amos Documentation: http://ez.no/ez_publish/documentation FAQ: http://ez.no/ez_publish/documentation/faq

Author

Message

Saturday 06 September 2003 8:00:07 am

I have had a question in the installation forum for well over a week and the only reply I have had was just asking questions on something that i had already covered. I answered to make my points clearer and I still havent had a reply.

How do you get help for this product? I dont want to sign up for support just so i can test a product, I might not want to use it after i have eventually got it installed. The problem i am having seems like a major problem but no one seems interested.

Is there another forum somewhere where i might find help as the community here seems very quiet which is a real shame, compared to other open source software like OS commerce for example!!

Jan Borsodi

Monday 08 September 2003 12:16:04 am

The community will answer if they can, however in some cases the problem is either hard to reproduce or figure out.

However the eZ crew should answer forum messages as soon as possible, when this doesn't happen it is often a result of too little time on our hands.
We make efforts to make sure this doesn't happen but sometimes it slips. For all who haven't gotten a respone we apologize.

--
Amos

Documentation: http://ez.no/ez_publish/documentation
FAQ: http://ez.no/ez_publish/documentation/faq

eZ debug

Timing:	Jan 18 2025 11:24:25
Script start
Timing:	Jan 18 2025 11:24:25
Module start 'layout'
Timing:	Jan 18 2025 11:24:25
Module start 'content'
Timing:	Jan 18 2025 11:24:26
Module end 'content'
Timing:	Jan 18 2025 11:24:26
Script end

Main resources:

Total runtime	0.6731 sec
Peak memory usage	4,096.0000 KB
Database Queries	54

Timing points:

Checkpoint	Start (sec)	Duration (sec)	Memory at start (KB)	Memory used (KB)
Script start	0.0000	0.0068	587.7813	152.6094
Module start 'layout'	0.0068	0.0037	740.3906	39.3984
Module start 'content'	0.0105	0.6611	779.7891	519.9219
Module end 'content'	0.6716	0.0014	1,299.7109	8.3594
Script end	0.6730		1,308.0703

Time accumulators:

Accumulator	Duration (sec)	Duration (%)	Count	Average (sec)
Ini load
Load cache	0.0056	0.8316	16	0.0003
Check MTime	0.0013	0.1943	16	0.0001
Mysql Total
Database connection	0.0015	0.2199	1	0.0015
Mysqli_queries	0.6166	91.6072	54	0.0114
Looping result	0.0007	0.1048	52	0.0000
Template Total	0.6239	92.7	2	0.3120
Template load	0.0045	0.6713	2	0.0023
Template processing	0.6194	92.0241	2	0.3097
Template load and register function	0.0002	0.0275	1	0.0002
states
state_id_array	0.0030	0.4420	1	0.0030
state_identifier_array	0.0016	0.2366	2	0.0008
Override
Cache load	0.0041	0.6061	11	0.0004
Sytem overhead
Fetch class attribute can translate value	0.0007	0.0987	2	0.0003
Fetch class attribute name	0.0018	0.2668	3	0.0006
XML
Image XML parsing	0.0007	0.1021	2	0.0003
class_abstraction
Instantiating content class attribute	0.0000	0.0015	3	0.0000
General
dbfile	0.0008	0.1163	17	0.0000
String conversion	0.0000	0.0018	4	0.0000
Note: percentages do not add up to 100% because some accumulators overlap

Templates used to render the page:

Usage	Requested template	Template	Template loaded
1	node/view/full.tpl	full/forum_topic.tpl	extension/sevenx/design/simple/override/templates/full/forum_topic.tpl
2	content/datatype/view/ezxmltext.tpl	<No override>	extension/community_design/design/suncana/templates/content/datatype/view/ezxmltext.tpl
3	content/datatype/view/ezxmltags/paragraph.tpl	<No override>	extension/ezwebin/design/ezwebin/templates/content/datatype/view/ezxmltags/paragraph.tpl
1	content/datatype/view/ezimage.tpl	<No override>	extension/sevenx/design/simple/templates/content/datatype/view/ezimage.tpl
1	content/datatype/view/ezxmltags/line.tpl	<No override>	design/standard/templates/content/datatype/view/ezxmltags/line.tpl
1	print_pagelayout.tpl	<No override>	extension/community/design/community/templates/print_pagelayout.tpl
Number of times templates used: 9 Number of unique templates used: 6

Time used to render debug report: 0.0001 secs