GPL, commercial services and guarantee experiences

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Piotrek Karaś	Tuesday 29 September 2009 1:47:50 am Hi, I would like to ask, especially those of you who provide eZ Publish-related services on GNU GPL terms, about your experiences with different aspects of providing guarantee for your work. Do you provide guarantee to back up you services? - If not, what impact in your opinion does it have on the ease of sales and ability to compete? - If so, how do you define what's guaranteed and what's not (remembering the fact that eZ does not provide any guarantee under this license)? When you implement a functionality based on eZ Publish (or any other GPL-licensed piece of software for that matter) installation, do you guarantee that it will work or it will work only if everything is fine with eZ Publish? How do you separate what's eZ and what's your work when it comes to deciding whether there's your responsibility in a bug-situation, and do your clients accept that separation? I would be grateful if you could share any thoughts and experiences regarding those issues. Cheers, Piotrek -- Company: mediaSELF Sp. z o.o., http://www.mediaself.pl eZ references: http://ez.no/partners/worldwide_partners/mediaself eZ certified developer: http://ez.no/certification/verify/272585 eZ blog: http://ez.ryba.eu
Bård Farstad	Tuesday 29 September 2009 1:59:02 am Piotrek, I would like to correct a statement made here. eZ Systems does indeed provide guarantees for eZ Publish running under the GPL license. This is a core part of eZ Publish Premium: http://ez.no/support_and_services/ez_publish_premium eZ Publish Premium is a fully supported version of eZ Publish and it can be under either GPL or the PUL license, both with the same level of support and unlimited bug fix guarantee. Cheers, -bård Documentation: http://ez.no/doc
Piotrek Karaś	Tuesday 29 September 2009 2:17:45 am Hello Bård, Of course it is possible to get support for eZ Publish from you. I didn't mean to claim that it was otherwise. I'm simply more interested in a not having the Premium option in place scenario. Cheers, Piotrek -- Company: mediaSELF Sp. z o.o., http://www.mediaself.pl eZ references: http://ez.no/partners/worldwide_partners/mediaself eZ certified developer: http://ez.no/certification/verify/272585 eZ blog: http://ez.ryba.eu

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Piotrek Karaś

Tuesday 29 September 2009 1:47:50 am

Hi,

I would like to ask, especially those of you who provide eZ Publish-related services on GNU GPL terms, about your experiences with different aspects of providing guarantee for your work.

Do you provide guarantee to back up you services?
- If not, what impact in your opinion does it have on the ease of sales and ability to compete?
- If so, how do you define what's guaranteed and what's not (remembering the fact that eZ does not provide any guarantee under this license)? When you implement a functionality based on eZ Publish (or any other GPL-licensed piece of software for that matter) installation, do you guarantee that it will work or it will work only if everything is fine with eZ Publish? How do you separate what's eZ and what's your work when it comes to deciding whether there's your responsibility in a bug-situation, and do your clients accept that separation?

I would be grateful if you could share any thoughts and experiences regarding those issues.

Cheers,
Piotrek

--
Company: mediaSELF Sp. z o.o., http://www.mediaself.pl
eZ references: http://ez.no/partners/worldwide_partners/mediaself
eZ certified developer: http://ez.no/certification/verify/272585
eZ blog: http://ez.ryba.eu

Bård Farstad

Tuesday 29 September 2009 1:59:02 am

Piotrek,

I would like to correct a statement made here. eZ Systems does indeed provide guarantees for eZ Publish running under the GPL license. This is a core part of eZ Publish Premium:
http://ez.no/support_and_services/ez_publish_premium

eZ Publish Premium is a fully supported version of eZ Publish and it can be under either GPL or the PUL license, both with the same level of support and unlimited bug fix guarantee.

Cheers,

-bård

Documentation: http://ez.no/doc

Piotrek Karaś

Tuesday 29 September 2009 2:17:45 am

Hello Bård,

Of course it is possible to get support for eZ Publish from you. I didn't mean to claim that it was otherwise. I'm simply more interested in a not having the Premium option in place scenario.

Cheers,
Piotrek