GPL, commercial services and guarantee experiences

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Piotrek Karaś	Tuesday 29 September 2009 1:47:50 am Hi, I would like to ask, especially those of you who provide eZ Publish-related services on GNU GPL terms, about your experiences with different aspects of providing guarantee for your work. Do you provide guarantee to back up you services? - If not, what impact in your opinion does it have on the ease of sales and ability to compete? - If so, how do you define what's guaranteed and what's not (remembering the fact that eZ does not provide any guarantee under this license)? When you implement a functionality based on eZ Publish (or any other GPL-licensed piece of software for that matter) installation, do you guarantee that it will work or it will work only if everything is fine with eZ Publish? How do you separate what's eZ and what's your work when it comes to deciding whether there's your responsibility in a bug-situation, and do your clients accept that separation? I would be grateful if you could share any thoughts and experiences regarding those issues. Cheers, Piotrek -- Company: mediaSELF Sp. z o.o., http://www.mediaself.pl eZ references: http://ez.no/partners/worldwide_partners/mediaself eZ certified developer: http://ez.no/certification/verify/272585 eZ blog: http://ez.ryba.eu
Bård Farstad	Tuesday 29 September 2009 1:59:02 am Piotrek, I would like to correct a statement made here. eZ Systems does indeed provide guarantees for eZ Publish running under the GPL license. This is a core part of eZ Publish Premium: http://ez.no/support_and_services/ez_publish_premium eZ Publish Premium is a fully supported version of eZ Publish and it can be under either GPL or the PUL license, both with the same level of support and unlimited bug fix guarantee. Cheers, -bård Documentation: http://ez.no/doc
Piotrek Karaś	Tuesday 29 September 2009 2:17:45 am Hello Bård, Of course it is possible to get support for eZ Publish from you. I didn't mean to claim that it was otherwise. I'm simply more interested in a not having the Premium option in place scenario. Cheers, Piotrek -- Company: mediaSELF Sp. z o.o., http://www.mediaself.pl eZ references: http://ez.no/partners/worldwide_partners/mediaself eZ certified developer: http://ez.no/certification/verify/272585 eZ blog: http://ez.ryba.eu

Author

Message

Piotrek Karaś

Tuesday 29 September 2009 1:47:50 am

Hi,

I would like to ask, especially those of you who provide eZ Publish-related services on GNU GPL terms, about your experiences with different aspects of providing guarantee for your work.

Do you provide guarantee to back up you services?
- If not, what impact in your opinion does it have on the ease of sales and ability to compete?
- If so, how do you define what's guaranteed and what's not (remembering the fact that eZ does not provide any guarantee under this license)? When you implement a functionality based on eZ Publish (or any other GPL-licensed piece of software for that matter) installation, do you guarantee that it will work or it will work only if everything is fine with eZ Publish? How do you separate what's eZ and what's your work when it comes to deciding whether there's your responsibility in a bug-situation, and do your clients accept that separation?

I would be grateful if you could share any thoughts and experiences regarding those issues.

Cheers,
Piotrek

--
Company: mediaSELF Sp. z o.o., http://www.mediaself.pl
eZ references: http://ez.no/partners/worldwide_partners/mediaself
eZ certified developer: http://ez.no/certification/verify/272585
eZ blog: http://ez.ryba.eu

Bård Farstad

Tuesday 29 September 2009 1:59:02 am

Piotrek,

I would like to correct a statement made here. eZ Systems does indeed provide guarantees for eZ Publish running under the GPL license. This is a core part of eZ Publish Premium:
http://ez.no/support_and_services/ez_publish_premium

eZ Publish Premium is a fully supported version of eZ Publish and it can be under either GPL or the PUL license, both with the same level of support and unlimited bug fix guarantee.

Cheers,

-bård

Documentation: http://ez.no/doc

Piotrek Karaś

Tuesday 29 September 2009 2:17:45 am

Hello Bård,

Of course it is possible to get support for eZ Publish from you. I didn't mean to claim that it was otherwise. I'm simply more interested in a not having the Premium option in place scenario.

Cheers,
Piotrek

eZ debug

Timing:	Jan 18 2025 02:54:28
Script start
Timing:	Jan 18 2025 02:54:28
Module start 'layout'
Timing:	Jan 18 2025 02:54:28
Module start 'content'
Timing:	Jan 18 2025 02:54:29
Module end 'content'
Timing:	Jan 18 2025 02:54:29
Script end

Main resources:

Total runtime	0.6078 sec
Peak memory usage	4,096.0000 KB
Database Queries	57

Timing points:

Checkpoint	Start (sec)	Duration (sec)	Memory at start (KB)	Memory used (KB)
Script start	0.0000	0.0045	589.4688	152.6406
Module start 'layout'	0.0045	0.0027	742.1094	39.4766
Module start 'content'	0.0072	0.5993	781.5859	548.5547
Module end 'content'	0.6065	0.0013	1,330.1406	12.1250
Script end	0.6077		1,342.2656

Time accumulators:

Accumulator	Duration (sec)	Duration (%)	Count	Average (sec)
Ini load
Load cache	0.0029	0.4835	16	0.0002
Check MTime	0.0013	0.2103	16	0.0001
Mysql Total
Database connection	0.0006	0.1015	1	0.0006
Mysqli_queries	0.5597	92.0961	57	0.0098
Looping result	0.0005	0.0863	55	0.0000
Template Total	0.5812	95.6	2	0.2906
Template load	0.0021	0.3376	2	0.0010
Template processing	0.5791	95.2929	2	0.2896
Template load and register function	0.0001	0.0163	1	0.0001
states
state_id_array	0.0010	0.1566	1	0.0010
state_identifier_array	0.0011	0.1846	2	0.0006
Override
Cache load	0.0017	0.2819	26	0.0001
Sytem overhead
Fetch class attribute can translate value	0.0006	0.1017	2	0.0003
Fetch class attribute name	0.0013	0.2207	5	0.0003
XML
Image XML parsing	0.0013	0.2093	2	0.0006
class_abstraction
Instantiating content class attribute	0.0000	0.0018	6	0.0000
General
dbfile	0.0014	0.2367	24	0.0001
String conversion	0.0000	0.0012	4	0.0000
Note: percentages do not add up to 100% because some accumulators overlap

Templates used to render the page:

Usage	Requested template	Template	Template loaded
1	node/view/full.tpl	full/forum_topic.tpl	extension/sevenx/design/simple/override/templates/full/forum_topic.tpl
3	content/datatype/view/ezimage.tpl	<No override>	extension/sevenx/design/simple/templates/content/datatype/view/ezimage.tpl
3	content/datatype/view/ezxmltext.tpl	<No override>	extension/community_design/design/suncana/templates/content/datatype/view/ezxmltext.tpl
7	content/datatype/view/ezxmltags/paragraph.tpl	<No override>	extension/ezwebin/design/ezwebin/templates/content/datatype/view/ezxmltags/paragraph.tpl
4	content/datatype/view/ezxmltags/line.tpl	<No override>	design/standard/templates/content/datatype/view/ezxmltags/line.tpl
1	print_pagelayout.tpl	<No override>	extension/community/design/community/templates/print_pagelayout.tpl
Number of times templates used: 19 Number of unique templates used: 6

Time used to render debug report: 0.0001 secs