How about ez community support's reliability?

Next topic

Author	Message
Minghui Yu	Saturday 06 November 2004 1:12:34 am I just know a little about programming and linux system administration, at least right now. ez's community support seems to be active but not as active as other popular open source like phpbb, etc. I understand ez's paid support must be very reliable and may resolve any ez related questions. But I cannot afford the price for support, 139+ USD per hour, that's too much for me (because I don't think even ez crew can resolve each specific issue in one or two hours, so, the final price ... ...). So how about ez community support's reliability (especially for non or very limited technical background users? Any suggestion is highly appreciated. Thanks & Cheers
Paul Forsyth	Saturday 06 November 2004 3:21:35 am You could always try the partner list for another level of support. The problem with the forums is that you are not guarenteed a reply. paul
Paul Borgermans	Sunday 07 November 2004 7:07:30 am From my experience, the ez crew is very efficient in resolving issues and answerng support queries. With a limited technical background, an extra effort will be required to explain you what to do though. The price is high indeed, but the ratio quality/price too. -paul eZ Publish, eZ Find, Solr expert consulting and training http://twitter.com/paulborgermans

Author

Message

Saturday 06 November 2004 1:12:34 am

I just know a little about programming and linux system administration, at least right now.

ez's community support seems to be active but not as active as other popular open source like phpbb, etc. I understand ez's paid support must be very reliable and may resolve any ez related questions. But I cannot afford the price for support, 139+ USD per hour, that's too much for me (because I don't think even ez crew can resolve each specific issue in one or two hours, so, the final price ... ...).

So how about ez community support's reliability (especially for non or very limited technical background users? Any suggestion is highly appreciated.

Thanks & Cheers

Paul Forsyth

Saturday 06 November 2004 3:21:35 am

You could always try the partner list for another level of support.

The problem with the forums is that you are not guarenteed a reply.

paul

Paul Borgermans

Sunday 07 November 2004 7:07:30 am

From my experience, the ez crew is very efficient in resolving issues and answerng support queries. With a limited technical background, an extra effort will be required to explain you what to do though.

The price is high indeed, but the ratio quality/price too.

-paul

eZ Publish, eZ Find, Solr expert consulting and training
http://twitter.com/paulborgermans

eZ debug

Timing:	Jan 18 2025 22:26:48
Script start
Timing:	Jan 18 2025 22:26:48
Module start 'layout'
Timing:	Jan 18 2025 22:26:48
Module start 'content'
Timing:	Jan 18 2025 22:26:48
Module end 'content'
Timing:	Jan 18 2025 22:26:48
Script end

Main resources:

Total runtime	0.5587 sec
Peak memory usage	4,096.0000 KB
Database Queries	59

Timing points:

Checkpoint	Start (sec)	Duration (sec)	Memory at start (KB)	Memory used (KB)
Script start	0.0000	0.0059	588.0391	152.6406
Module start 'layout'	0.0059	0.0036	740.6797	39.4766
Module start 'content'	0.0095	0.5477	780.1563	564.6250
Module end 'content'	0.5572	0.0014	1,344.7813	8.2813
Script end	0.5587		1,353.0625

Time accumulators:

Accumulator	Duration (sec)	Duration (%)	Count	Average (sec)
Ini load
Load cache	0.0035	0.6273	16	0.0002
Check MTime	0.0015	0.2710	16	0.0001
Mysql Total
Database connection	0.0007	0.1205	1	0.0007
Mysqli_queries	0.5143	92.0512	59	0.0087
Looping result	0.0006	0.1008	57	0.0000
Template Total	0.5274	94.4	2	0.2637
Template load	0.0021	0.3820	2	0.0011
Template processing	0.5252	94.0032	2	0.2626
Template load and register function	0.0003	0.0531	1	0.0003
states
state_id_array	0.0013	0.2305	1	0.0013
state_identifier_array	0.0012	0.2065	2	0.0006
Override
Cache load	0.0017	0.3121	16	0.0001
Sytem overhead
Fetch class attribute can translate value	0.0006	0.1154	3	0.0002
Fetch class attribute name	0.0010	0.1809	4	0.0003
XML
Image XML parsing	0.0007	0.1298	3	0.0002
class_abstraction
Instantiating content class attribute	0.0000	0.0016	4	0.0000
General
dbfile	0.0007	0.1295	17	0.0000
String conversion	0.0000	0.0018	4	0.0000
Note: percentages do not add up to 100% because some accumulators overlap

Templates used to render the page:

Usage	Requested template	Template	Template loaded
1	node/view/full.tpl	full/forum_topic.tpl	extension/sevenx/design/simple/override/templates/full/forum_topic.tpl
3	content/datatype/view/ezxmltext.tpl	<No override>	extension/community_design/design/suncana/templates/content/datatype/view/ezxmltext.tpl
3	content/datatype/view/ezxmltags/paragraph.tpl	<No override>	extension/ezwebin/design/ezwebin/templates/content/datatype/view/ezxmltags/paragraph.tpl
1	content/datatype/view/ezimage.tpl	<No override>	extension/sevenx/design/simple/templates/content/datatype/view/ezimage.tpl
1	print_pagelayout.tpl	<No override>	extension/community/design/community/templates/print_pagelayout.tpl
Number of times templates used: 9 Number of unique templates used: 5

Time used to render debug report: 0.0001 secs