Missing Orders From Webshop

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Author	Message
Martin Bramall	Thursday 02 August 2007 7:03:07 am Hi, my first post here and i'm an account manager rather than an experienced developer so please bear with me. I have a client that have had a live ecommerce site since February. The webshop was tested extensively before go live - it users no 3rd party validifier such as protx, just the ez webshop. It has recently come to light that two orders that have been confirmed through the site have not been sent through to the client or processed through the backend. Both orders have been given a reference number of 43 - 0 - 119. The middle number is the one that defines the order in the webshop, ie, we are currently upto order 43 - 210 - 119. I am struggling to replicate the error - apparently there was something similar spotted prior to go live where the kernel was sending out the confirmation mail prior to the final confirmation of order - therefore if the process wasnt completed we had the 3rd party with conf email but no record of transaction. However, the email is now generating correctly, ie when the final 'complete order' button is pressed. Hoping someone may have seen before. Martin

Author

Message

Thursday 02 August 2007 7:03:07 am

Hi, my first post here and i'm an account manager rather than an experienced developer so please bear with me.

I have a client that have had a live ecommerce site since February. The webshop was tested extensively before go live - it users no 3rd party validifier such as protx, just the ez webshop.

It has recently come to light that two orders that have been confirmed through the site have not been sent through to the client or processed through the backend. Both orders have been given a reference number of 43 - 0 - 119. The middle number is the one that defines the order in the webshop, ie, we are currently upto order 43 - 210 - 119. I am struggling to replicate the error - apparently there was something similar spotted prior to go live where the kernel was sending out the confirmation mail prior to the final confirmation of order - therefore if the process wasnt completed we had the 3rd party with conf email but no record of transaction. However, the email is now generating correctly, ie when the final 'complete order' button is pressed.

Hoping someone may have seen before.

Martin

eZ debug

Timing:	Jan 18 2025 15:15:23
Script start
Timing:	Jan 18 2025 15:15:23
Module start 'layout'
Timing:	Jan 18 2025 15:15:23
Module start 'content'
Timing:	Jan 18 2025 15:15:23
Module end 'content'
Timing:	Jan 18 2025 15:15:23
Script end

Main resources:

Total runtime	0.6523 sec
Peak memory usage	4,096.0000 KB
Database Queries	46

Timing points:

Checkpoint	Start (sec)	Duration (sec)	Memory at start (KB)	Memory used (KB)
Script start	0.0000	0.0053	587.9063	152.6250
Module start 'layout'	0.0053	0.0023	740.5313	39.4453
Module start 'content'	0.0076	0.6432	779.9766	399.7266
Module end 'content'	0.6508	0.0015	1,179.7031	8.1641
Script end	0.6523		1,187.8672

Time accumulators:

Accumulator	Duration (sec)	Duration (%)	Count	Average (sec)
Ini load
Load cache	0.0030	0.4599	16	0.0002
Check MTime	0.0013	0.1927	16	0.0001
Mysql Total
Database connection	0.0008	0.1160	1	0.0008
Mysqli_queries	0.6203	95.0966	46	0.0135
Looping result	0.0004	0.0571	44	0.0000
Template Total	0.6188	94.9	2	0.3094
Template load	0.0018	0.2712	2	0.0009
Template processing	0.6170	94.5833	2	0.3085
Template load and register function	0.0001	0.0161	1	0.0001
states
state_id_array	0.0006	0.0984	1	0.0006
state_identifier_array	0.0011	0.1677	2	0.0005
Override
Cache load	0.0014	0.2186	8	0.0002
Sytem overhead
Fetch class attribute can translate value	0.0006	0.0869	1	0.0006
Fetch class attribute name	0.0007	0.1018	1	0.0007
XML
Image XML parsing	0.0001	0.0150	1	0.0001
class_abstraction
Instantiating content class attribute	0.0000	0.0004	1	0.0000
General
dbfile	0.0007	0.1002	10	0.0001
String conversion	0.0000	0.0009	4	0.0000
Note: percentages do not add up to 100% because some accumulators overlap

Templates used to render the page:

Usage	Requested template	Template	Template loaded
1	node/view/full.tpl	full/forum_topic.tpl	extension/sevenx/design/simple/override/templates/full/forum_topic.tpl
1	content/datatype/view/ezxmltext.tpl	<No override>	extension/community_design/design/suncana/templates/content/datatype/view/ezxmltext.tpl
1	content/datatype/view/ezxmltags/paragraph.tpl	<No override>	extension/ezwebin/design/ezwebin/templates/content/datatype/view/ezxmltags/paragraph.tpl
1	print_pagelayout.tpl	<No override>	extension/community/design/community/templates/print_pagelayout.tpl
Number of times templates used: 4 Number of unique templates used: 4

Time used to render debug report: 0.0002 secs