Moved to a new server - Clear caches - images disappeared

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Author	Message
fabian schoen	Thursday 27 March 2008 4:46:49 pm Hi A ez Site 3.6.10 was moved in november 2007 to a new server by the webhosting company. Apart from a problem with "umlauts" everything looked ok. There were no content changes until mid of march 2008: The user tried to upload a new image, but it wasn't shown in front end, either back end. Also no error message. I tried the same with 'admin'. The same behaviour. After some research we figured out, that the space limit is reached. Our "logical" conclusion was 1. Request for more space 2. Remove not used objects. Point 1 was not done in hours, so we did point 2 in the form of "Clear <b>all caches</b>" in the admin window/back end... ... and the result is, that the images in the front and back end are no longer visible. ;( So, my guess is, that the problem was not really related with the disk space limitation. But related with the move and ...? Any idea, help, etc. what could cause this problem? I've found 1 bug which sounds similiar, but with an upgrade to version 3.10 / 4.x Thanks in advance fabian PS: I know that 3.6.10 is an old version, but sometimes there are points against an upgrade.
Greg McAvoy-Jensen	Thursday 27 March 2008 5:35:49 pm Fabian, Just a couple initial thoughts: Are file permissions and ownership ok in var? Also, if you haven't already, you might search the forums for "images disappeared" or "images not visible" or the like; this comes up periodically. Granite Horizon, Certified Developer of eZ Publish Web Solutions Provider of the SaaS Solution Granite Horizon In The Cloud \| http://granitehorizon.com/cloud http://granitehorizon.com \| +1 916 647 6350 \| California USA \| @granitegreg Blog: http://granitehorizon.com/blog
fabian schoen	Thursday 27 March 2008 11:41:43 pm Greg Thanks for the response. I already checked and searched the forums. Found 1 or 2 similar things with misconfiguration. The most of them, are set correct from my side. I guess. - Anonymous can read the Media Section "Anonymous content read Section( Standard , Media )" - oooohhhhh. I checked the error_log from the web server and found <b>"sh: /usr/bin/convert: No such file or directory"</b> With this phrase I found the solution. On the new server, ImageMagick was not properly configured. My solution was to disable [ImageMagick] IsEnabled=false ImageMagick in the .ini file called image.ini.append.php in the override section. Now it looks like it is working. thanks fabian

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Message

Thursday 27 March 2008 4:46:49 pm

A ez Site 3.6.10 was moved in november 2007 to a new server by the webhosting company.
Apart from a problem with "umlauts" everything looked ok.

There were no content changes until mid of march 2008:
The user tried to upload a new image, but it wasn't shown in front end, either back end. Also no error message.
I tried the same with 'admin'. The same behaviour.
After some research we figured out, that the space limit is reached. Our "logical" conclusion was
1. Request for more space
2. Remove not used objects.

Point 1 was not done in hours, so we did point 2 in the form of "Clear <b>all caches</b>" in the admin window/back end...
... and the result is, that the images in the front and back end are no longer visible. ;(

So, my guess is, that the problem was not really related with the disk space limitation. But related with the move and ...?

Any idea, help, etc. what could cause this problem? I've found 1 bug which sounds similiar, but with an upgrade to version 3.10 / 4.x

Thanks in advance
fabian

PS: I know that 3.6.10 is an old version, but sometimes there are points against an upgrade.

Greg McAvoy-Jensen

Thursday 27 March 2008 5:35:49 pm

Fabian,

Just a couple initial thoughts:

Are file permissions and ownership ok in var?

Also, if you haven't already, you might search the forums for "images disappeared" or "images not visible" or the like; this comes up periodically.

Granite Horizon, Certified Developer of eZ Publish Web Solutions
Provider of the SaaS Solution Granite Horizon In The Cloud | http://granitehorizon.com/cloud
http://granitehorizon.com | +1 916 647 6350 | California USA | @granitegreg
Blog: http://granitehorizon.com/blog

fabian schoen

Thursday 27 March 2008 11:41:43 pm

Greg

Thanks for the response.

I already checked and searched the forums. Found 1 or 2 similar things with misconfiguration. The most of them, are set correct from my side. I guess.

- Anonymous can read the Media Section
"Anonymous content read Section( Standard , Media )"

- oooohhhhh. I checked the error_log from the web server and found
<b>"sh: /usr/bin/convert: No such file or directory"</b>

With this phrase I found the solution.
On the new server, ImageMagick was not properly configured. My solution was to disable

[ImageMagick]
IsEnabled=false

ImageMagick in the .ini file called image.ini.append.php in the override section.

Now it looks like it is working.

thanks
fabian