problems with the automatic installation

Sunday 20 August 2006 6:45:59 am

Hello Steph,

we need a bit more information about your system to get an idea of what might have happened.
What version of Ezpublish do you use? if it is not the newest one, please download the latest version and try this one.
What is the version of PHP, MySQL and Apache? If you don't know and can't find out from your provider create a php file with the following content:

<?php
phpinfo();
?>

Name this file phpinfo.php, upload it to your webserver and load it through your webbrowser.
The version of PHP you can see in the heading right on top of the page.
For the version of Apache check the section with the heading 'apache', there you'll find an entry for the apache version.
For the version of MySQL go to the section 'mysql' where you will find the 'Client API version'.

As far as I recall it might also be interesting to see the content of the email to EZ (the last page you get). Copy the content of the textbox and post it here.

Greetings from Luxembourg

Claudia

Tuesday 22 August 2006 10:01:13 am

here is the comments generated by EZ installation...
hope that can help

Comments:

Site info:

Site package - corporate_site
Title - xxxx
URL - xxxxx
Admin URL - xxxxx
Access type - url
Access value - corporate_site

PHP info:
Version - 4.4.3

OS info
Name - Linux infong 2.4 #1 SMP Tue May 23 17:47:33 CEST 2006 i686 unknown
CPU Type - Intel(R) Xeon(TM) CPU 3.00GHz
CPU Speed - 3000.000 MHz
Memory Size - 4248182784 (3.96 GB)

Database info:
Type - MySQL
Driver - ezmysql

Email info:
Transport - sendmail

Image conversion:

ImageGD extension was found and used.

Regional info:
Primary - eng-GB
Additional - eng-GB

Critical tests

directory_permissions - Success
phpversion - Success
database_extensions - Success
image_conversion - Success
open_basedir - Success
safe_mode - Success
memory_limit - Success
execution_time - Success
magic_quotes_runtime - Success
allow_url_fopen - Success
accept_path_info - Success
php_session - Success
file_upload - Success

Other tests:

php_magicquotes - Failure
zlib_extension - Success
mbstring_extension - Success
imagegd_extension - Success
imagemagick_program - Failure
database_all_extensions - Failure
php_register_globals - Failure
texttoimage_functions - Success

Tuesday 22 August 2006 10:56:27 am

Hi Steph

are you sure that you do not have an htaccess on your webserver. EZ might cause server timeouts or PHP errors but an internal server error 500 is usually caused by an error in the htaccess. Please note that some ftp programs do not show files that start with a dot (as .htaccess does), so check if you can see the .htaccess_root that comes with EZ.
If you can't see this file, make sure that you do not have an .htaccess by uploading an empty file with this name. Then you can be sure there are no problems in this file.

If you definitely do not have a .htaccess file on your server, unfortunatetely I don't know what to do. The setup test results look ok, the version of PHP and Mysql and so on are ok (as far as I know). So unless someone else here can help you I would suggest contacting the support of 1und1. Maybe they can tell you the reason behind the server error whereupon we might get an idea on how to avoid it.

Good luck

Claudia