Server Configuration Problems?

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Author	Message
Alex Holt	Friday 17 August 2007 5:31:19 am Hi There, I'm kinda new to ez... i've built one big site for a client using the system. I woke up this morning to a call from the client saying that the site was broken, that pages (like the reservation page (which is just an information collection form) were not working.) Upon further investigation i've discovered that the admin system wont allow logins either - no idea why - i just get internal server 500 errors. I've contacted the hosting company and asked for access to the apache error log (so that maybe i can diagnose the problem) ... but i'm in Spain, and my spanish (while functional) isn't really good enough to have a technical discussion with a tech support line over the phone. I'm just wondering if anyone has any clues/tips as to what i might be able to try in the mean time in order to get the site back up and running.. I've cleared the caches manually via my FTP client... it didn't affect anything. I'm a little scared, because at the moment the front end of their website is working, but information collection and administration sections are broken. Please help! :)
Felix Laate	Friday 17 August 2007 6:39:54 am Hi Alex, what are the exact symptoms? Do you get the loginpage, but when you login you get a blank page? I experiences this once. And I can see that other people have experienced it as well. Have a look at this: http://ez.no/community/forum/install_configuration/admin_interface_not_working_anymore/re_admin_interface_not_working_anymore__4 Felix Publlic Relations Manager Greater Stavanger www.greaterstavanger.com

Author

Message

Alex Holt

Friday 17 August 2007 5:31:19 am

Hi There,

I'm kinda new to ez... i've built one big site for a client using the system.

I woke up this morning to a call from the client saying that the site was broken, that pages (like the reservation page (which is just an information collection form) were not working.)

Upon further investigation i've discovered that the admin system wont allow logins either - no idea why - i just get internal server 500 errors.

I've contacted the hosting company and asked for access to the apache error log (so that maybe i can diagnose the problem) ... but i'm in Spain, and my spanish (while functional) isn't really good enough to have a technical discussion with a tech support line over the phone.

I'm just wondering if anyone has any clues/tips as to what i might be able to try in the mean time in order to get the site back up and running..

I've cleared the caches manually via my FTP client... it didn't affect anything. I'm a little scared, because at the moment the front end of their website is working, but information collection and administration sections are broken.

Please help! :)

Felix Laate

Friday 17 August 2007 6:39:54 am

Hi Alex,

what are the exact symptoms? Do you get the loginpage, but when you login you get a blank page?

I experiences this once. And I can see that other people have experienced it as well.

Have a look at this: http://ez.no/community/forum/install_configuration/admin_interface_not_working_anymore/re_admin_interface_not_working_anymore__4

Felix

Publlic Relations Manager
Greater Stavanger
www.greaterstavanger.com

eZ debug

Timing:	Jan 19 2025 04:44:25
Script start
Timing:	Jan 19 2025 04:44:25
Module start 'layout'
Timing:	Jan 19 2025 04:44:25
Module start 'content'
Timing:	Jan 19 2025 04:44:26
Module end 'content'
Timing:	Jan 19 2025 04:44:26
Script end

Main resources:

Total runtime	0.6761 sec
Peak memory usage	4,096.0000 KB
Database Queries	54

Timing points:

Checkpoint	Start (sec)	Duration (sec)	Memory at start (KB)	Memory used (KB)
Script start	0.0000	0.0047	589.2734	152.6406
Module start 'layout'	0.0047	0.0021	741.9141	39.4766
Module start 'content'	0.0068	0.6678	781.3906	526.1953
Module end 'content'	0.6747	0.0014	1,307.5859	8.1484
Script end	0.6761		1,315.7344

Time accumulators:

Accumulator	Duration (sec)	Duration (%)	Count	Average (sec)
Ini load
Load cache	0.0030	0.4390	16	0.0002
Check MTime	0.0012	0.1834	16	0.0001
Mysql Total
Database connection	0.0008	0.1123	1	0.0008
Mysqli_queries	0.6289	93.0254	54	0.0116
Looping result	0.0005	0.0808	52	0.0000
Template Total	0.6497	96.1	2	0.3248
Template load	0.0021	0.3137	2	0.0011
Template processing	0.6475	95.7773	2	0.3238
Template load and register function	0.0001	0.0179	1	0.0001
states
state_id_array	0.0008	0.1238	1	0.0008
state_identifier_array	0.0014	0.2113	2	0.0007
Override
Cache load	0.0017	0.2562	19	0.0001
Sytem overhead
Fetch class attribute can translate value	0.0005	0.0771	2	0.0003
Fetch class attribute name	0.0028	0.4139	4	0.0007
XML
Image XML parsing	0.0010	0.1535	2	0.0005
class_abstraction
Instantiating content class attribute	0.0000	0.0015	4	0.0000
General
dbfile	0.0009	0.1302	22	0.0000
String conversion	0.0000	0.0012	4	0.0000
Note: percentages do not add up to 100% because some accumulators overlap

Templates used to render the page:

Usage	Requested template	Template	Template loaded
1	node/view/full.tpl	full/forum_topic.tpl	extension/sevenx/design/simple/override/templates/full/forum_topic.tpl
2	content/datatype/view/ezimage.tpl	<No override>	extension/sevenx/design/simple/templates/content/datatype/view/ezimage.tpl
2	content/datatype/view/ezxmltext.tpl	<No override>	extension/community_design/design/suncana/templates/content/datatype/view/ezxmltext.tpl
2	content/datatype/view/ezxmltags/paragraph.tpl	<No override>	extension/ezwebin/design/ezwebin/templates/content/datatype/view/ezxmltags/paragraph.tpl
1	print_pagelayout.tpl	<No override>	extension/community/design/community/templates/print_pagelayout.tpl
Number of times templates used: 8 Number of unique templates used: 5

Time used to render debug report: 0.0001 secs