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Wednesday 09 April 2008 6:43:23 pm
Hi All, I'm setting up to develop a new site with eZ and the first main project to tackle is to implement a ticket system, for this I plan to use the Ticket System contribution and modify it to suit certain requirements. One of the requirements my client has asked for is an active monitoring interface, basically what they want to be able to do is keep the monitoring page open on a dedicated machine that updates automatically when ever a ticket is issued. I want to avoid the "page refresh every ## seconds" approach because this I suspect will use up a lot of bandwidth, the ideal solution would be one that doesn't need to refresh an entire page but rather only updates 1 element on the page when a ticket is issued. I was thinking that this might be possible to achieve with a combination of cronjobs, the built in workflow system and ajax? But unfortunately I don't have much experience with any of these operations. I wonder if anyone here can help me with some ideas of where to start with something like this? Then again I might be looking at this all wrong and there may be a better way to achieve the functionality I'm after? Any ideas or suggestions would be appreciated. Cheers.
Pardon me while I burst into flames...
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