Forums / General / How about ez community support's reliability?

How about ez community support's reliability?

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Minghui Yu

Saturday 06 November 2004 1:12:34 am

I just know a little about programming and linux system administration, at least right now.

ez's community support seems to be active but not as active as other popular open source like phpbb, etc. I understand ez's paid support must be very reliable and may resolve any ez related questions. But I cannot afford the price for support, 139+ USD per hour, that's too much for me (because I don't think even ez crew can resolve each specific issue in one or two hours, so, the final price ... ...).

So how about ez community support's reliability (especially for non or very limited technical background users? Any suggestion is highly appreciated.

Thanks & Cheers

Paul Forsyth

Saturday 06 November 2004 3:21:35 am

You could always try the partner list for another level of support.

The problem with the forums is that you are not guarenteed a reply.

paul

Paul Borgermans

Sunday 07 November 2004 7:07:30 am

From my experience, the ez crew is very efficient in resolving issues and answerng support queries. With a limited technical background, an extra effort will be required to explain you what to do though.

The price is high indeed, but the ratio quality/price too.

-paul

eZ Publish, eZ Find, Solr expert consulting and training
http://twitter.com/paulborgermans

eZ debug

Timing: Jan 31 2025 04:25:52
Script start
Timing: Jan 31 2025 04:25:52
Module start 'content'
Timing: Jan 31 2025 04:25:52
Module end 'content'
Timing: Jan 31 2025 04:25:52
Script end

Main resources:

Total runtime0.1841 sec
Peak memory usage2,048.0000 KB
Database Queries141

Timing points:

CheckpointStart (sec)Duration (sec)Memory at start (KB)Memory used (KB)
Script start 0.00000.0062 588.0547180.8203
Module start 'content' 0.00620.0061 768.875093.8047
Module end 'content' 0.01240.1716 862.6797522.6250
Script end 0.1840  1,385.3047 

Time accumulators:

 Accumulator Duration (sec) Duration (%) Count Average (sec)
Ini load
Load cache0.00351.8992200.0002
Check MTime0.00150.8005200.0001
Mysql Total
Database connection0.00070.391110.0007
Mysqli_queries0.140776.43571410.0010
Looping result0.00110.57301390.0000
Template Total0.171393.010.1713
Template load0.00090.462210.0009
Template processing0.170492.585210.1704
Override
Cache load0.00060.329210.0006
Sytem overhead
Fetch class attribute can translate value0.00070.374810.0007
XML
Image XML parsing0.00020.126510.0002
General
dbfile0.00804.3652200.0004
String conversion0.00000.002630.0000
Note: percentages do not add up to 100% because some accumulators overlap

CSS/JS files loaded with "ezjscPacker" during request:

CacheTypePacklevelSourceFiles
CSS0extension/community/design/community/stylesheets/ext/jquery.autocomplete.css
extension/community_design/design/suncana/stylesheets/scrollbars.css
extension/community_design/design/suncana/stylesheets/tabs.css
extension/community_design/design/suncana/stylesheets/roadmap.css
extension/community_design/design/suncana/stylesheets/content.css
extension/community_design/design/suncana/stylesheets/star-rating.css
extension/community_design/design/suncana/stylesheets/syntax_and_custom_tags.css
extension/community_design/design/suncana/stylesheets/buttons.css
extension/community_design/design/suncana/stylesheets/tweetbox.css
extension/community_design/design/suncana/stylesheets/jquery.fancybox-1.3.4.css
extension/bcsmoothgallery/design/standard/stylesheets/magnific-popup.css
extension/sevenx/design/simple/stylesheets/star_rating.css
extension/sevenx/design/simple/stylesheets/libs/fontawesome/css/all.min.css
extension/sevenx/design/simple/stylesheets/main.v02.css
extension/sevenx/design/simple/stylesheets/main.v02.res.css
JS0extension/ezjscore/design/standard/lib/yui/3.17.2/build/yui/yui-min.js
extension/ezjscore/design/standard/javascript/jquery-3.7.0.min.js
extension/community_design/design/suncana/javascript/jquery.ui.core.min.js
extension/community_design/design/suncana/javascript/jquery.ui.widget.min.js
extension/community_design/design/suncana/javascript/jquery.easing.1.3.js
extension/community_design/design/suncana/javascript/jquery.ui.tabs.js
extension/community_design/design/suncana/javascript/jquery.hoverIntent.min.js
extension/community_design/design/suncana/javascript/jquery.popmenu.js
extension/community_design/design/suncana/javascript/jScrollPane.js
extension/community_design/design/suncana/javascript/jquery.mousewheel.js
extension/community_design/design/suncana/javascript/jquery.cycle.all.js
extension/sevenx/design/simple/javascript/jquery.scrollTo.js
extension/community_design/design/suncana/javascript/jquery.cookie.js
extension/community_design/design/suncana/javascript/ezstarrating_jquery.js
extension/community_design/design/suncana/javascript/jquery.initboxes.js
extension/community_design/design/suncana/javascript/app.js
extension/community_design/design/suncana/javascript/twitterwidget.js
extension/community_design/design/suncana/javascript/community.js
extension/community_design/design/suncana/javascript/roadmap.js
extension/community_design/design/suncana/javascript/ez.js
extension/community_design/design/suncana/javascript/ezshareevents.js
extension/sevenx/design/simple/javascript/main.js

Templates used to render the page:

UsageRequested templateTemplateTemplate loadedEditOverride
1pagelayout.tpl<No override>extension/sevenx/design/simple/templates/pagelayout.tplEdit templateOverride template
 Number of times templates used: 1
 Number of unique templates used: 1

Time used to render debug report: 0.0001 secs