Forums / Setup & design / Shop Confirm Order fails: Fatal error: A database...

Shop Confirm Order fails: Fatal error: A database...

Author Message

Maarten Holland

Monday 31 July 2006 3:05:48 am

Hi everyone,

I'm running 3.7 and created some products. When testing, I've choosen 'add to basket', set quantity to one, filled in my personal details and clicked 'confirm' in the final screen. At that point an error is returned:

Fatal error: A database transaction in eZ publish failed.

The current execution was stopped to prevent further problems.
You should contact the System Administrator of this site with the information on this page.
The current transaction ID is TRANSID-f8b2b30blabla07b17 and has been logged.
Please include the transaction ID and the current URL when contacting the system administrator.

ezPublish error.log shows:

Query error: Access denied for user 'myusername'@'localhost' to database 'mydatabase'.
Query: LOCK TABLES ezorder WRITE. Transaction in progress failed due to DB error, transaction was rollbacked. Transaction ID is TRANSID-f8b2b30blabla07b17.

I've checked the MySQL username and database: Both are correct. The order IS inserted into table 'ezorder'.

I've tried this both as anonymous user and administrator with full control.

I truly hope you can shine some light on this problem.

Your help is highly appreciated.

Cheers,

Maarten

Pascal Specht

Friday 08 June 2007 6:54:32 am

Hello,

this still may happen in 3.9.2 and is not a bug in the shop system.
Turning on SQL Debug information was very precious to find the origin of the problem:

Error: eZMySQLDB
Access denied for user 'johndoe'@'localhost' to database 'mylovelycustomer'. Query: LOCK TABLES ezorder WRITE

... well, the user hadn't the LOCK table authorization...

Hope this helps others!

Pascal

eZ debug

Timing: Jan 18 2025 19:22:50
Script start
Timing: Jan 18 2025 19:22:50
Module start 'content'
Timing: Jan 18 2025 19:22:50
Module end 'content'
Timing: Jan 18 2025 19:22:50
Script end

Main resources:

Total runtime0.2201 sec
Peak memory usage2,048.0000 KB
Database Queries141

Timing points:

CheckpointStart (sec)Duration (sec)Memory at start (KB)Memory used (KB)
Script start 0.00000.0100 589.2969180.8125
Module start 'content' 0.01000.0080 770.109493.9297
Module end 'content' 0.01800.2019 864.0391523.8750
Script end 0.2200  1,387.9141 

Time accumulators:

 Accumulator Duration (sec) Duration (%) Count Average (sec)
Ini load
Load cache0.00381.7119200.0002
Check MTime0.00150.6670200.0001
Mysql Total
Database connection0.00140.627910.0014
Mysqli_queries0.159172.25801410.0011
Looping result0.00160.73221390.0000
Template Total0.201591.510.2015
Template load0.00100.472010.0010
Template processing0.200491.056510.2004
Override
Cache load0.00070.299810.0007
Sytem overhead
Fetch class attribute can translate value0.00140.640110.0014
XML
Image XML parsing0.00040.186310.0004
General
dbfile0.00190.8791200.0001
String conversion0.00000.004230.0000
Note: percentages do not add up to 100% because some accumulators overlap

CSS/JS files loaded with "ezjscPacker" during request:

CacheTypePacklevelSourceFiles
CSS0extension/community/design/community/stylesheets/ext/jquery.autocomplete.css
extension/community_design/design/suncana/stylesheets/scrollbars.css
extension/community_design/design/suncana/stylesheets/tabs.css
extension/community_design/design/suncana/stylesheets/roadmap.css
extension/community_design/design/suncana/stylesheets/content.css
extension/community_design/design/suncana/stylesheets/star-rating.css
extension/community_design/design/suncana/stylesheets/syntax_and_custom_tags.css
extension/community_design/design/suncana/stylesheets/buttons.css
extension/community_design/design/suncana/stylesheets/tweetbox.css
extension/community_design/design/suncana/stylesheets/jquery.fancybox-1.3.4.css
extension/bcsmoothgallery/design/standard/stylesheets/magnific-popup.css
extension/sevenx/design/simple/stylesheets/star_rating.css
extension/sevenx/design/simple/stylesheets/libs/fontawesome/css/all.min.css
extension/sevenx/design/simple/stylesheets/main.v02.css
extension/sevenx/design/simple/stylesheets/main.v02.res.css
JS0extension/ezjscore/design/standard/lib/yui/3.17.2/build/yui/yui-min.js
extension/ezjscore/design/standard/javascript/jquery-3.7.0.min.js
extension/community_design/design/suncana/javascript/jquery.ui.core.min.js
extension/community_design/design/suncana/javascript/jquery.ui.widget.min.js
extension/community_design/design/suncana/javascript/jquery.easing.1.3.js
extension/community_design/design/suncana/javascript/jquery.ui.tabs.js
extension/community_design/design/suncana/javascript/jquery.hoverIntent.min.js
extension/community_design/design/suncana/javascript/jquery.popmenu.js
extension/community_design/design/suncana/javascript/jScrollPane.js
extension/community_design/design/suncana/javascript/jquery.mousewheel.js
extension/community_design/design/suncana/javascript/jquery.cycle.all.js
extension/sevenx/design/simple/javascript/jquery.scrollTo.js
extension/community_design/design/suncana/javascript/jquery.cookie.js
extension/community_design/design/suncana/javascript/ezstarrating_jquery.js
extension/community_design/design/suncana/javascript/jquery.initboxes.js
extension/community_design/design/suncana/javascript/app.js
extension/community_design/design/suncana/javascript/twitterwidget.js
extension/community_design/design/suncana/javascript/community.js
extension/community_design/design/suncana/javascript/roadmap.js
extension/community_design/design/suncana/javascript/ez.js
extension/community_design/design/suncana/javascript/ezshareevents.js
extension/sevenx/design/simple/javascript/main.js

Templates used to render the page:

UsageRequested templateTemplateTemplate loadedEditOverride
1pagelayout.tpl<No override>extension/sevenx/design/simple/templates/pagelayout.tplEdit templateOverride template
 Number of times templates used: 1
 Number of unique templates used: 1

Time used to render debug report: 0.0004 secs