Forums / Install & configuration / Can't login to admin

Can't login to admin

Author Message

Petter Arneson

Friday 27 January 2006 9:10:45 am

Hi!

We experienced some strange behaviour on one of our sites, a 3.4.4 installation.
Suddenly the siteadmin couldnt log in, neither could we.

It returns an error the login was invalid, but nothing happens if the login is approved. We tried to manipulate the url to something like /admin/setup/cache but it just shows the loginscreen without errors.

There are no unusal events in the error logs either.

We tried resetting server, disabling cahce in the ini settings, deleting cache manually and by sh, but no response. Does anybody have an idea? 'couse we are running out!

www.vzt.no

Siw Helen Thorslund

Saturday 28 January 2006 3:05:55 pm

Anyone with any experience with this error?

We are in desperate need of help here... =)

www.VZT.no ( http://www.VZT.no )
VZT References ( http://http://vzt.no/index.php/vzt_eng/referanser )
VZT Extensions ( http://vzt.no/index.php/vzt_eng/extensions )
www.MediaBase.no ( http://www.MediaBase.no )

Thomas Nunninger

Sunday 29 January 2006 12:37:46 am

Hi,

I have no experience with that. But some others reported similar strange behavior. Have look at http://ez.no/community/forum/install_configuration/can_t_log_in_admin_after_upgrade_to_3_7_3/re_can_t_log_in_admin_after_upgrade_to_3_7_3__3 It seems that there was another mistake (missing table column after upgrade). But someone wrote that he lost his admin user. Perhaps you can look in the database for the user.

Perhaps this post (http://ez.no/community/forum/general/cannot_login_with_admin_user/re_cannot_login_with_admin_user) can give you an idea how to come into the admin as anonymous user.

Also try searching the forum with "admin user" (1589 results) or "admin user lost" (28 results).

Hope that helps a little bit

Thomas

J-A Eberhard

Sunday 29 January 2006 4:13:30 am

Hi,

This is strange for me too as it was already reported in ez.no
http://ez.no/community/forum/setup_design/can_t_login_as_admin_password_is_correct
as well as in the french community http://ezpublish-france.org/index.php/fr/forums/questions_techniques/connexion_impossible_a_ez

I would like to help but have no solution, Happens sometime in windows, Linux, Firefox, IE, Opera with 3.6.x
But I have no way to reproduce. The only thing I'm sure, it has a tendancy to show up at the login on IP based addresses.
Regards

JAE

Open Source Solution Provider
Open-Net Ltd Switzerland
http://www.open-net.ch

Siw Helen Thorslund

Sunday 29 January 2006 5:05:26 am

We have a 3.4.4 installation that is not upgraded in any way.

It has been working propperly in about a year. And noone have been in the code and done anything for quite a while. That's why it is so surprising how this could happen...

We have the correct admin user, and the other users. The site validates the login as correct, but it redirects to the login page again. When entering the wrong password we get the errormessage for this, as it is supposed to to.

We have tried searching the forums with lots of search strings, but can not seem to find any answer...

www.VZT.no ( http://www.VZT.no )
VZT References ( http://http://vzt.no/index.php/vzt_eng/referanser )
VZT Extensions ( http://vzt.no/index.php/vzt_eng/extensions )
www.MediaBase.no ( http://www.MediaBase.no )

Petter Arneson

Sunday 29 January 2006 6:03:39 am

Thanks guys!

What should we have done without you :)

I checked the suggested problems, and it turned out the ezsession.MYI was corrupt, so a mysql repair did the trick.

www.vzt.no

eZ debug

Timing: Jan 31 2025 01:15:25
Script start
Timing: Jan 31 2025 01:15:25
Module start 'content'
Timing: Jan 31 2025 01:15:25
Module end 'content'
Timing: Jan 31 2025 01:15:25
Script end

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Total runtime0.1957 sec
Peak memory usage8,192.0000 KB
Database Queries141

Timing points:

CheckpointStart (sec)Duration (sec)Memory at start (KB)Memory used (KB)
Script start 0.00000.0068 587.9453370.2969
Module start 'content' 0.00680.0158 958.24221,009.5313
Module end 'content' 0.02250.1731 1,967.77343,898.1953
Script end 0.1956  5,865.9688 

Time accumulators:

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Ini load
Load cache0.00452.3132200.0002
Check MTime0.00140.7059200.0001
Mysql Total
Database connection0.00070.344010.0007
Mysqli_queries0.097149.65281410.0007
Looping result0.00140.70851390.0000
Template Total0.172688.210.1726
Template load0.00090.446210.0009
Template processing0.171787.770610.1717
Override
Cache load0.00060.317010.0006
Sytem overhead
Fetch class attribute can translate value0.00180.940410.0018
XML
Image XML parsing0.00020.111910.0002
General
dbfile0.00924.7248200.0005
String conversion0.00000.004130.0000
Note: percentages do not add up to 100% because some accumulators overlap

CSS/JS files loaded with "ezjscPacker" during request:

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extension/community_design/design/suncana/stylesheets/buttons.css
extension/community_design/design/suncana/stylesheets/tweetbox.css
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extension/community_design/design/suncana/javascript/jquery.ui.widget.min.js
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Templates used to render the page:

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1pagelayout.tpl<No override>extension/sevenx/design/simple/templates/pagelayout.tplEdit templateOverride template
 Number of times templates used: 1
 Number of unique templates used: 1

Time used to render debug report: 0.0001 secs